Tenant FAQ

FOR NEIGHBORHOODS WITH CLUSTER MAILBOXES: Take your lease to the nearest post office to get a mailbox assigned re-keyed.

Rent is due in our office on the first day of the month – even when the first is over a weekend or on a holiday. Rent is late after 5 PM on the 5^th Day of the month. Payments are late when they are mailed and received after the fifth day of the month – even if the postmark is on or before the fifth.

Yes. There is NO FEE for paying with an e-check. Click HERE or the Above Button to login into your tenant portal to make an online payment. Online payments must be initiated on or before the fifth day of the month to be on time. You may also setup a recurring payment.  

Yes. Even though Rent is Due on the 1^st Day of the month including weekends and holidays it is not considered late until after 5 PM on the 5^th day of the month. If mailed, rent must be received in our office by the fifth. Payment is late if received after the fifth – even if the postmark is on or before the fifth.

There is a $50.00 Late fee for any rents received after 5 PM on the 5^th day of the month. There is an additional late fee of 15% of the Monthly Rent Amount on any rents received after 5 PM on the 7^th Day of the Month.  For our Commercial Tenants please refer to your Lease for your specific late fees and penalties.

No. However it is advised. In the case of any accident, fire, water damage, etc… None of your personal belongings are covered by our Building Only Insurance. You are completely responsible for all of your personal belongings no matter the cause of damage or theft.

No. You will receive an email if you owe more than your monthly rent amount. We do not mail statements. You may login to the Tenant Portal and check the amount due.

If your payment bounces, then you will owe any late fees depending on the date of your actual receipt of rent. In addition there will be a $35 NSF fee.

No. Anyone who will be living at the house must be on the lease. They must submit an application and be accepted before they move in. A new lease must be signed with all tenants names before anyone can move-in. There is a lease change fee. Contact us to start the process.

Yes. There is a processing fee for paying with a personal check, cashier’s check, or money order (unless Situs Property Management requires you to pay with certified funds).

Per our lease, payments are applied as follows:

• All Non-Rent charges are paid first including any Late Fees.
• Rent is applied last
• Late Fees are charged every month if ALL upaid charges are not paid in full.  This means that if you failed to pay a Late Fee or other Charge from a previous month and fail to pay them in your Current Month, you will be assessed a Late Charge for that month also.  (ie.  This would be considered a “Rolling Late”)

After you move in, you will be sent a Tenant Portal activation link. You will use that link to create a password and then login to your account. You can login to the Tenant Portal anytime on our website. Once you’ve logged in you can:

• Pay online
• Make and track work requests
• Check the balance due on your account

If you can’t pay your rent on the first, then:

1.  Send an email to rentals@situshomes.com telling us what date you will be paying rent. We will not accept rent payments after the 10th of the month.
2. A Late Fee will be charged to your account.
3. Late rent with Late Fee may be required in certified funds. Personal checks will NOT be accepted.
4. A 3 Day Notice will be posted at the house, even if you have notified us. This is standard procedure.
5. Situs Property Management will not accept any payments after eviction papers have been filed with the Court.  Please contact us to make arrangements.

There are several reasons why you may have been charged a late fee:

• You did not pay the FULL amount due on your account.  Payments are applied to all unpaid charges first THEN to rent.
• Your rent or security deposit may have changed (with a new lease) and you did not pay the correct amount.
• You were charged for a repair that has not been paid.

Yes. Late payments reported.

Yes. Positive payment history is reported to Experian and that may increase your credit score.

ONLINE PAYMENTS: Online payments will be put through twice before they are rejected. They can be rejected for: insufficient funds, wrong account number, your bank won’t process an online payment, and other reasons. It does not matter what the reason is for a rejected payment, a Late Fee will be charged and you may be put on CERTIFIED FUNDS STATUS which means for the rest of your lease you may have to pay with certified funds.
Refer to FAQ about late payments.

No. Each property must make one payment.

No. Rent payment must come directly from the tenants listed on the lease.

The latest versions of Firefox, Chrome, Safari, and Internet Explorer v10 or higher. If the portal is not functioning as expected please update your browser to the latest version.

1. Make sure you are using the latest version of Firefox, Safari, Chrome or Internet Explorer v10 or higher.
2. Add “donotreply@appfolio.com” to your approved contacts in your email program.
3. Choose “Forgot Your Password” link on the Tenant Login page. Check your spam, junk, or trash folders if you don’t see the email right away.